Refund policy
ARESS Wellness, operated by Gbon Global d.o.o.
90-Day Money-Back Guarantee
We offer a 90-day money-back guarantee on the ARESS Springline System™. You have 90 days from the date your order is delivered to request a refund.
This guarantee covers used products. You do not need to return it unopened. If you have used the wrap, worked through the program in the app, and your hip has not improved, you are entitled to a full refund of the purchase price.
To start a refund request, email us at helparesswellness@gmail.com with your order number.
Change of Mind Returns
If you simply change your mind, you can return your order within 30 days of delivery for a full refund, provided the item is unused, in its original packaging, and complete with all accessories.
How to Return
Contact us at helparesswellness@gmail.com before sending anything back. We will confirm your return and send you a return shipping label along with instructions on where to send the package.
Items sent back without contacting us first cannot be accepted or refunded.
Return address,
Damaged, Defective or Incorrect Items
Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, email us straight away at helparesswellness@gmail.com with your order number and a photo. We will replace it or refund you in full, and we cover the return shipping.
This is in addition to your legal rights and is not limited to 90 days.
Digital Items
The Lateral Hip E-Book and access to the guided app are included free with your purchase and have no separate cost. Refunding your order refunds the full amount you paid.
Non-Returnable Items
Gift cards cannot be returned or refunded.
Exchanges
The quickest way to get a different item is to request a refund for the one you have, then place a new order once the refund is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to an address within the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification.
To exercise this right, email us at helparesswellness@gmail.com within 14 days of delivery. The item should be returned in a condition that allows us to assess it. This right sits alongside our 90-day guarantee, and you may use whichever is more favourable to you.
Refunds
We will let you know as soon as we have received and processed your return, and confirm whether your refund has been approved.
Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, contact us at helparesswellness@gmail.com.